Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • United States : 1 - 2 business days
  • North America : 1 - 5 business days

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Items on sale
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Privacy policy

    Our privacy policy is simple. We do not share your order information, name, address or payment for transactions provided to Lena Brown Designs processed through Etsy.

    Frequently Asked Questions

    I forgot to enter in a coupon code. Please refund the difference.

    Coupons or discounts must be entered in the checkout promo code box BEFORE payment is submitted. No refunds for discounts after payment.

    I ordered yesterday and now its on sale. I'd like a refund for the difference.

    I'm sorry but we do not schedule our sales. On occasion we place items on sale but usually we have coupon codes for repeat buyer discounts. No refunds for purchases made before a sale on a future date.

    Care instructions

    Our fabric products are made with cotton woven fabrics and synthetic internal linings for structure. Hand washing or spot cleaning with cool water is recommended for longevity of the product. Excessive heat may damage the structure. If cleaning in a washing machine, use a cold water delicate cycle and lay flat to dry. Use a delicate iron setting with light steam to remove wrinkles. Do not machine wash zip around organizers.

    Sizing details

    We offer 5 different knitting needle organizer sizes to fit many needle shapes, lengths and widths.

    Do I have to pay sales tax or vat?

    Tax is calculated by Etsy based on your shipping address. If Etsy collects sales tax at your shipping destination, tax is added to your order.

    How long will it take to get my order?

    Check the shipping times for your destination on our product pages.

    Why isn't the color on the screen is not the same as the item I received?

    All monitor colors will vary. We do our best to check photos with actual fabrics and edit as necessary before listing the items in our shop. We are meticulous about color representation to ensure the customer views the colors online as close to the real product.

    Custom and personalized orders

    Yes we offer custom orders February through October. The cases may be customized in terms of pocket layout widths, fabric prints and slight outer size dimension changes. Our pocket layout is the same or may be edited slightly. The fabric prints available are shown in our shop under the large roll-up organizer category.

    I'd like to cancel my order or change the fabric print.

    Send a message ASAP. We will do our best to make the change but cannot guarantee we will receive the message before shipping an order. If an order is received before our USPS mail carrier arrives for the day and the product is in stock, we may ship it within 15 minutes of receipt. Sometimes we ship lightning fast especially during the holidays. ZOOM!

    Legal imprint