1-2 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 4 hours of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
To fulfill your order, you must provide LBD with certain information (which you authorized Etsy), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide additional personal information, if you contacting LBD directly.
Information Sharing and Disclosure
Information about LBD customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
· Service providers. We engage certain trusted third parties to perform functions and provide services to our Etsy shop, such as delivery companies. LBD will share your personal information with these third parties, but only to the extent necessary to perform these services.
· Compliance with laws. LBD may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Rights are described below:
· Access. You may have the right to access and receive a copy of the personal information LBD holds about you by contacting me using the contact information below.
· Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where LBD is required to store data for legal reasons) LBD will generally delete your personal information upon request.
· Object. You can object to (LBD) processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from LBD after providing your express consent to receive them. In such cases, LBD will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
· Complain. If you reside in the EU and wish to raise a concern about LBD use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Lena Brown Designs
For purposes of EU data protection law, Lena Brown doing business as Lena Brown, is the data controller of your personal information obtained through Etsy purchase transactions. If you have any questions or concerns, you may contact LBD at firstname.lastname@example.org
Coupons or discounts must be entered in the checkout promo code box BEFORE payment is submitted. No refunds for discounts after payment.
I'm sorry but we do not schedule our sales. On occasion we place items on sale but usually we have coupon codes for repeat buyer discounts. No refunds for purchases made before a sale on a future date.
Our fabric products are made with cotton woven fabrics and synthetic internal linings for structure. Hand washing or spot cleaning with cool water is recommended for longevity of the product. Excessive heat may damage the structure. If cleaning in a washing machine, use a cold water delicate cycle and lay flat to dry. Use a delicate iron setting with light steam to remove wrinkles. Do not machine wash zip around organizers.
We offer 5 different knitting needle organizer sizes to fit many needle shapes, lengths and widths.
Tax is calculated by Etsy based on your shipping address. If Etsy collects sales tax at your shipping destination, tax is added to your order.
Check the shipping times for your destination on our product pages.
All monitor colors will vary. We do our best to check photos with actual fabrics and edit as necessary before listing the items in our shop. We are meticulous about color representation to ensure the customer views the colors online as close to the real product.
Yes we offer custom orders February through October. The cases may be customized in terms of pocket layout widths, fabric prints and slight outer size dimension changes. Our pocket layout is the same or may be edited slightly. The fabric prints available are shown in our shop under the large roll-up organizer category.
Send a message ASAP. We will do our best to make the change but cannot guarantee we will receive the message before shipping an order. If an order is received before our USPS mail carrier arrives for the day and the product is in stock, we may ship it within 15 minutes of receipt. Sometimes we ship lightning fast especially during the holidays. ZOOM!